Do my avocados arrive ripe?

No - we send avocados freshly picked off the tree as they travel best when very firm, so allow time for them to ripen after you get them.

How long do they take to ripen?

It depends on the time of the year – in the peak season around Nov-Dec they take 7-10 days to ripen from picking.   Early in the season they can take 2 weeks or more, late season (summer) can be 5-7 days.

What is the best way to ripen them?

Avocados ripen best naturally at room temperature, so put them in your fruit bowl and let nature do it’s thing.  Never put them on your windowsill or in direct sun to ripen.  They can ripen faster in the company of bananas or kiwifruit which give off natural ripening gases.

How do I know when my avos are ready to eat?

The colour of Hass avocados will change from shiny bright green to olive green to matte dark green as they ripen, but the colours do vary and darken over the course of the season.  Keep an eye on the colour and also regularly gently feel your avocados for softness to check when they are ready.

Can I store them in the fridge?

Refrigeration temperatures are too cold for avocados and can make the flesh go brown and stringy, so we don’t recommend it.  Some people do put their avos in the fridge when a couple of days away from being ripe then bring them out to finish ripening when they want to use them, but you shouldn’t try and store them for more than a week or two.

I can’t live without my daily avocado fix – can I set up a subscription for regular deliveries?

You sure can! – please click here to set up a weekly or fortnightly avocado subscription via recurring card payment.  If you wish to pay via an automatic payment from your bank account instead, please email us at info@avocadotoyou.co.nz

Are your avocados organic?

We used to run our entire orchard using organic principles but this was not sustainable long term so we now grow using conventional inputs.  We grow using biological principles that focus on creating a healthy soil environment to produce a healthy tree and a healthy avocado.  We regularly monitor pest levels so that we only spray when and where absolutely necessary, and choose the softest spray options.

How much is shipping?

Freight for Home boxes are $6 for North Island and $8.50 for South Island.  Freight for catering boxes starts at $7 and depends on location.  Rural addresses have an additional $6 rural fee.  You can check your freight charge at the checkout step before you order.  Avocado To You reserve the right to cancel any order or charge for additional shipping if insufficient freight has been paid.

How long does delivery take?

Overnight for major north island cities, 1-2 days for North Island regions, 2-3 days for South Island.  Allow an extra 2 days for rural.

Do you send to rural addresses?

Yes we do, but please note the rural boundaries for our courier can be different to NZ Post so your address might be subject to a rural surcharge even if you don’t think you have a rural address (or can see another house from yours!).  Please ask us if you are not sure, as we don’t send orders if the freight payment is insufficient.

Why do you only dispatch once per week?

The rural location of our orchard is a significant detour from the main road for couriers, so they collect all our orders in one batch for efficiency.  Because we send at the start of the week it means orders can be delivered before the weekend to minimise transit time.

My order is taking longer than usual to arrive?

We will email you a dispatch notification with tracking information once your order is picked up. Once it leaves us we have no control over delivery so if there is a delay please contact our courier company PBT on 0800 FORPBT or check your tracking online at www.pbt.co.nz and they will help you out

Do you supply cafes and restaurants?

Yes we sure do!  Order online, or email us if you wish to set up a regular supply arrangement.  We’d love for you to share the Avocado To You awesomeness with your favourite local eating spot too.


Our quality guarantee

While we pride ourselves on producing awesome avocados, they are perishable and a product of nature, and we can’t see inside them before we send them to you.  Sometimes there may be issues with product quality beyond our control, so please contact us and we will put it right.  If your order arrives damaged, please contact us within 48 hours of delivery, and send us a photo.  Avocado to You will not refund or replace avocados that are damaged as a result of incorrect storage and/or handling after delivery, or have been stored in the fridge.

Our refund policy

If you are not satisfied with the quality of your avocados or they are damaged before you receive them, we will offer a refund or replacement of your order.  We reserve the right to cancel or refuse any order at our discretion, and will refund if payment has been made.  We do not offer refunds for change of mind.